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Terms and Conditions of Use

Last updated: February 2026

Welcome to iteraSoft. These Terms and Conditions govern the use of our website iterasoft.io and the engagement of our services. By accessing our site or using our services, you accept these terms in their entirety.

If you do not agree with these terms, please refrain from using our services.

1. Definitions

  • "iteraSoft", "we", "our": refers to iteraSoft, a company domiciled in La Paz, Bolivia.
  • "Client", "you", "user": any individual or legal entity that accesses our website or engages our services.
  • "Services": all products and services offered by iteraSoft, including but not limited to Odoo implementation, AI agents SaaS, consulting, development, support, and training.
  • "SaaS Platform": software-as-a-service infrastructure for conversational AI agents and automation.
  • "Website": the site iterasoft.io and all its subdomains.

2. Services Offered

iteraSoft offers the following services:

a) Odoo Implementation:

  • Odoo ERP consulting and implementation
  • Module customization and development
  • Version and data migration
  • Integration with external systems

b) AI Agents SaaS:

  • AI-powered conversational agents platform
  • Business process automation
  • Integrations with CRM, ERP, and communication platforms
  • Monthly or annual subscription plans

c) Business Consulting:

  • Process analysis and optimization
  • Digital transformation
  • Technology strategy

d) Custom Development:

  • Web application development
  • API integrations
  • Custom solutions

e) Support and Maintenance:

  • Post-implementation technical support
  • Preventive and corrective maintenance
  • System updates

f) Training:

  • Odoo usage training
  • AI agent management training
  • Best practices workshops

3. SaaS Service Terms

a) Plans and Subscriptions:

  • SaaS plans are available on a monthly or annual basis
  • Pricing and features for each plan are published on our website
  • We reserve the right to modify pricing with 30 days advance notice
  • Plan changes can be made at any time, effective in the next billing period

b) Usage Limits:

  • Each plan has defined limits on conversations, users, or resources
  • Excessive usage may result in additional charges or temporary suspension
  • Use for illegal purposes, spam, or fraudulent activities is prohibited

c) Service Availability:

  • We strive to maintain 99.5% monthly uptime
  • Scheduled maintenance will be notified 48 hours in advance
  • We do not guarantee uninterrupted availability due to external factors

d) Cancellation:

  • You can cancel your subscription at any time
  • Cancellations become effective at the end of the paid period
  • We do not issue partial refunds for unused periods
  • Data from cancelled accounts is deleted after 90 days

e) Free Trial:

  • We offer free trial periods subject to availability
  • At the end of the trial, you must subscribe to continue using the service
  • We may request payment information at the start of the trial

4. Implementation Project Terms

a) Proposals and Contracts:

  • Each implementation project will be governed by a specific contract
  • Commercial proposals are valid for 30 days
  • Project scopes are defined in statements of work (SOW)

b) Timelines and Deliverables:

  • Estimated timelines are subject to client information availability
  • Client-caused delays may extend the schedule
  • Partial deliveries are made according to defined milestones

c) Client Responsibilities:

  • Provide access to necessary systems and data
  • Designate points of contact and decision makers
  • Provide timely feedback during the project
  • Perform acceptance testing within agreed timelines

5. Intellectual Property

a) Site Content:

  • All content on iterasoft.io (text, images, logos, code) is the property of iteraSoft
  • Reproduction without written authorization is prohibited

b) Custom Developments:

  • Client-specific modules and developments become the property of the client once paid
  • Reusable components and frameworks remain the property of iteraSoft
  • Odoo base code is governed by LGPL/AGPL licenses as applicable

c) AI Agents and Platform:

  • The SaaS platform software is the exclusive property of iteraSoft
  • Data entered by the client is the property of the client
  • Agent configurations created by the client are the property of the client

6. Confidentiality

Both parties agree to:

  • Keep shared sensitive information confidential
  • Not disclose project information without authorization
  • Protect credentials and access data
  • Use information only for the purposes of the contracted project or service

The confidentiality obligation remains in effect for 2 years after the end of the business relationship.

7. Personal Data Protection

The processing of personal data is governed by our Privacy Policy.

We are committed to:

  • Processing data only for authorized purposes
  • Implementing adequate security measures
  • Not selling data to third parties
  • Respecting the rights of access, rectification, and deletion

8. Limitation of Liability

a) General Limits:

  • iteraSoft shall not be liable for indirect, incidental, or consequential damages
  • Our maximum liability is limited to the amount paid for the service in the last 12 months
  • We are not responsible for data loss caused by client or third-party failures

b) Third-Party Services:

  • We do not control third-party services (Odoo.sh, Google, cloud providers)
  • We are not responsible for interruptions caused by these providers
  • We recommend maintaining independent backups of critical data

c) Client Use:

  • The client is responsible for their use of the services
  • We are not responsible for business decisions based on system data
  • The client must validate critical information before making decisions

9. Payments and Billing

a) SaaS Services:

  • Monthly or annual billing according to the chosen plan
  • Payments are processed automatically via card or transfer
  • Non-payment may result in service suspension

b) Implementation Projects:

  • Payments according to the schedule defined in the contract
  • Generally: advance payment, milestone payments, and final balance
  • Payment delays may pause the project

c) Payment Methods:

  • Bank transfer
  • Credit/debit card (for SaaS)
  • Other methods as agreed

d) Currency:

  • Prices in Bolivian bolivianos (Bs) or US dollars (USD)
  • Exchange rate per official quote on the payment date

e) Taxes:

  • Prices do not include VAT (13% in Bolivia)
  • Invoices issued according to Bolivian regulations

10. Suspension and Termination

We may suspend or terminate services if:

  • The client breaches these terms
  • There is non-payment for more than 15 days
  • Fraudulent or illegal use is detected
  • The client engages in activities that damage our reputation

The client may terminate services:

  • By cancelling the SaaS subscription effective at the end of the period
  • By terminating the project contract according to contractual clauses
  • By providing written notice 30 days in advance

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective:

  • Immediately upon publication on the website for new users
  • 30 days after notification for existing users

Continued use of the service after changes constitutes acceptance of the new terms.

12. Applicable Law and Jurisdiction

These terms are governed by the laws of Bolivia. Any dispute shall be resolved in the competent courts of La Paz, Bolivia.

Before resorting to legal proceedings, the parties agree to seek an amicable solution through direct negotiation.

13. Force Majeure

We shall not be liable for non-compliance caused by events beyond our reasonable control, including:

  • Natural disasters
  • Social or political conflicts
  • Internet infrastructure disruptions
  • Critical service provider failures
  • Pandemics or health emergencies

14. Severability

If any provision of these terms is declared invalid, the remaining provisions shall remain in effect.

15. Entire Agreement

These terms, together with any specific project contract and our Privacy Policy, constitute the entire agreement between the parties.

Any modification must be made in writing and signed by both parties.

16. Contact

For inquiries about these terms or our services:

iteraSoft
Email: [email protected]
Website: https://iterasoft.io
Location: Santa Cruz, Bolivia

Business hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT-4)