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Privacy Policy

Last updated: February 2026

At iteraSoft, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website iterasoft.io or use our services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information depending on how you interact with us:

a) Information you provide directly:

  • Identification data: full name, email address, phone number
  • Business information: company name, job title, industry
  • Contact information through web forms, demo or quote requests
  • Account registration information for SaaS services
  • Content of communications when you contact support or sales

b) Information collected automatically:

  • Website usage data: pages visited, browsing time, clicks
  • Technical information: IP address, browser type, device, operating system
  • Cookies and similar tracking technologies

c) SaaS service information:

  • AI agent configuration data
  • Platform usage and activity logs
  • Performance metrics and analytics

2. How We Use Your Information

We use the collected information for the following purposes:

a) Service delivery: processing requests, providing Odoo implementation services and AI agents SaaS, managing accounts, and providing technical support.

b) Communication: responding to inquiries, sending information about services and updates, account notifications.

c) Improvement and analytics: analyzing website usage, research and development, process optimization.

d) Legal compliance: fulfilling regulatory obligations and protecting our rights.

3. Cookies and Tracking Technologies

We use essential cookies (site functionality), analytics cookies (Google Analytics), and preference cookies. You can configure your browser to reject cookies, although this may affect site functionality.

4. Sharing Information with Third Parties

We do not sell your personal information. We share information only with service providers (Odoo.sh, Google Workspace, Chatwoot, Google Analytics), for legal compliance, or in business transfers. These providers are contractually obligated to protect your information.

5. Data Security

  • Data encryption in transit (SSL/TLS)
  • Restricted access to personal information
  • Two-factor authentication for critical services
  • Security monitoring and regular audits
  • Periodic data backups

6. Data Retention

  • Active client data: for the duration of the business relationship
  • Contact request data: up to 2 years
  • Inactive SaaS account data: up to 90 days after cancellation
  • System logs: up to 12 months

7. Your Rights

You have the right to: access, rectification, deletion, objection, portability, and consent withdrawal. To exercise these rights, contact us through the means indicated in the Contact section.

8. Children's Privacy

Our services are directed at businesses and professionals. We do not intentionally collect information from individuals under 18 years of age.

9. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.

10. International Transfers

Some providers may be located outside Bolivia. We ensure adequate safeguards are in place to protect your information.

11. Updates to This Policy

We may update this Policy periodically. We will notify you of significant changes through our website or email.

12. Contact

For privacy inquiries or to exercise your rights:

iteraSoft
Email: [email protected]
Website: iterasoft.io
Location: Santa Cruz, Bolivia

We will respond to your request within 30 business days.